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How we protect your account and your data

When you open an account with erek2 21, your data security and account integrity are built into every login, deposit and withdrawal.

Account security verified at registrationData stored and encrypted on-platformPayment records retained per local law
erek2 21 How we protect your account and your data
REACH OUR TEAM

How to contact us about legal and account matters

Team online

Live Chat

Open the chat widget on our lobby page or help menu; our team responds during support hours. Use this for urgent questions about your account, recent transactions or data access requests.

Email Support

Send detailed requests to our support email address listed in your account settings. Email is best for formal requests, documentation requests or disputes that require a permanent record.

Phone Support

Call the support number in your account dashboard during business hours. Phone support handles account verification, payment questions and urgent access issues directly.

DATA AND SECURITY

How we safeguard your information and your rights

Data Encryption

Your login credentials, payment details and account history are encrypted during storage and transmission. We do not share your banking information with third parties outside payment processing.

Payment Verification

Every deposit and withdrawal is verified against your registered identity and payment method. DANA, OVO, GoPay and QRIS transactions are logged on-platform and cross-checked with your wallet balance.

Account Access Log

Your login history, device information and location data for each session are stored in your account security settings. You can review this log to spot unauthorized access attempts.

Data Retention

Account records and transaction history are kept for as long as your account is active and for the period required by local law after closure. You can request a data export or account closure through support.

User Rights Request

You have the right to request access to all your personal data, correct inaccurate information or request deletion where local law permits. Submit requests via email or live chat with your account details.

Dispute Resolution

If you have a dispute about a transaction, account restriction or policy interpretation, contact support with evidence. We investigate and respond within the timeframe specified in our terms.

Frequently asked questions about your account and our terms

Your account data is retained according to local law requirements. Transaction records and login history remain in our secure archive for the specified retention period. You can request data deletion or export by contacting support with your account details and identity verification.

Yes. Go to your account settings, select the field you want to update, and enter your new information. We'll send a verification link to your current email or phone to confirm the change before it takes effect on your account.

DANA, OVO, GoPay and QRIS deposits typically verify within seconds to one minute. Withdrawals are verified within 24 hours and are processed to your registered payment method once confirmation is complete.

Payment method details are encrypted and stored only for transaction processing. We do not retain your full bank account or card numbers after a transaction is complete. Your wallet balance and payment history are visible in your account; the underlying credentials are protected.

Contact support immediately via live chat or phone with the transaction details. We will review your login history, device information and payment method to investigate. If the transaction is confirmed as unauthorized, we'll work with you and your payment provider to dispute it.

The complete terms of service and privacy policy are linked in the footer of the lobby and on this legal page. You can also request a copy by email. When you register, you accept these terms; you can review them anytime in your account settings.

Yes. At registration, you provide your name, date of birth, email and phone number. These are verified at your first deposit and withdrawal. Additional verification may be requested if we detect unusual account activity or as required by local law where permitted.