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How erek2 21 Protects Your Privacy

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information stays secure behind our data protection measures.

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erek2 21 How erek2 21 Protects Your Privacy
CONTACT & REQUESTS

Reach Our Privacy Team

If you have questions about how we handle your data, want to update your privacy settings, or need to request access to your personal information, our support team in Makassar operates through multiple channels to help you quickly. We respond to privacy requests within five business days and can guide you through account access or data correction steps.

Team online

Email Support

Send privacy inquiries to our dedicated team at [email protected]. Include your account email and a brief description of your request. We aim to respond within one business day during operating hours.

Live Chat

Open the chat window in your account or lobby to speak with our support agents. Available Monday to Friday, 09:00–22:00 WIB. Privacy questions are routed to our specialist team immediately.

Account Settings

You can update your personal details, manage communication preferences and review your account history directly in the privacy section of your profile under Settings → Account → Privacy.

HOW WE SECURE YOU

Data Handling and Account Protection

Your account security starts the moment you sign up. We encrypt all communication between your device and our servers, verify your identity during withdrawal requests, and monitor for unusual activity.

Encryption & Security

All data sent from your device uses industry-standard SSL encryption. Payment details are tokenised and never stored in full on our servers. Your withdrawal requests trigger identity verification before funds leave our wallet.

Cookies & Tracking

We use session cookies to keep you logged in, analytics cookies to understand how you use the lobby, and security cookies to prevent fraud. Non-essential cookies require your consent. You can disable them in browser settings without losing core functionality.

Data Retention

Personal account data is retained for three years after closure to comply with financial regulations. Payment and withdrawal records are kept for seven years. You can request early deletion where local law permits.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention services and support platforms. These partners sign confidentiality agreements and cannot use your data for their own marketing.

Your Access Rights

You can request a copy of all personal data we hold about you within five business days. Email [email protected] with your account details and we'll send a complete data export in a readable format.

Updates & Changes

If this privacy policy changes, we'll notify you via email and display a banner in your lobby at least 30 days before the change takes effect. You can review the full version anytime under Legal in the footer.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth, home address and payment method during registration. When you play, we also record your login history, game activity, deposit and withdrawal times, and device information. This helps us verify your identity, process payments and prevent fraud.

Your payment details are encrypted before they leave your device and tokenised on our servers so we never store full card or wallet credentials. Deposits are processed through secure payment gateways operated by DANA, OVO, GoPay and QRIS themselves. We store only a transaction reference, not sensitive payment data.

Yes. Email [email protected] with your account details and we'll send you a complete copy of your personal data within five business days. The export includes registration info, transaction history, device records and any notes from support interactions.

Yes, we use cookies to remember your login, track how you use the lobby, and detect fraud. Essential cookies cannot be turned off without breaking the site. You can disable non-essential cookies in your browser settings or manage preferences under Account → Privacy in your profile.

We retain personal account data for three years after closure to comply with financial regulations. Payment records are kept for seven years. You can request deletion of specific non-essential data earlier by contacting our privacy team, where local law permits.

Email [email protected] or use live chat Monday to Friday, 09:00–22:00 WIB. Include your account email and describe your concern. We respond to privacy requests within one business day and can walk you through data access or deletion steps.

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention vendors and support platforms. These partners sign strict confidentiality agreements and cannot use your data for marketing. We never sell your information to third parties.